Summary
Welcome to Nous.
We are committed to respecting and protecting your privacy. This privacy notice sets out how we collect and use the personal data that you provide to us via this website, www.nousliving.com (our “Site”), Members’ Portal, and our mobile app, Nous (our “App”, and Members’ Portal, together with Site, and any other services we provide to you, our “Services”). It also tells you about your privacy rights and how certain laws may apply to you.
If you have any queries about this notice or how we use your personal information, please contact us at info@nousliving.com
Contents
About us
The data we collect about you ?
How we collect personal data
How and why we use personal data
Children
How we share personal data
International transfers
Data security
Data Retention
Third party links
Your rights
Changes to this notice or your data
1. About us
Our Services are operated by Nous Living (“Nous”, “us”, “we”, or “our”).
Nous Living is a limited company registered in England & Wales with company number 15114712, and with its registered office at 167-169, Great Portland Street, London, W1W 5PF, United Kingdom. Nous is the data controller of any data you provide to us via our Services.
You can contact us about any queries you have regarding this privacy notice at info@nousliving.com
This privacy notice aims to give you information on how Nous collects and processes your personal data through your use of this website or our services, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition. This website is not intended for children.
It is important that you read this privacy notice together with any other privacy notice. This privacy notice supplements the other notices and is not intended to override them.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2.The Data We Collect About You
‘Personal data’ means any data which can be associated with you as an individual, either directly or indirectly. It does not include data where the identity has been removed (anonymous data).
We collect different information depending on how you use the Services and how you interact with us.
The personal data we collect via the Services may include:
Identity information, such as first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender, organisation name and position, and Official Identification documents, such as your driving licence and passport information (please see section 4a below for information on how and why we collect this information).
Contact data, such as your billing address, delivery address, email and telephone details.
Log-in information, such as your user name and password.
Profile Data includes your membership identification number, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Payment and transaction information, including your booking history, and certain other information associated with your payments, and other details of products and services you have purchased from us.
This does not include your payment card details, which you provide direct to our payment processors. We do not collect or store payment card details.
Financial Data that you may have given us by filling in forms or by corresponding with us by phone, email or otherwise. Financial Data includes bank account and payment card details.
Technical data, such as the device you are using to access our Services, your unique device ID, your internet protocol (IP), browser type and version, time zone and location, display settings, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Services.
Marketing and communications data, including any communications we may receive from you, and your preferences in receiving notifications, marketing and other communications from us, and your preferences in receiving marketing from our third parties.
We do not ask you for ‘special categories’ of personal data, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership or health information. However, if you choose to provide us with this information, and provide us with your explicit consent, we may retain it. We do not collect data about actual or alleged criminal offences.
Usage data, which includes information about how you use the Services (including any bookings, reservations or other services we have provided to you, and our interaction with you), and your location. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How we collect personal data
Different personal data is collected in different ways including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you join the Nous Membership Club or place a request for services with Nous and includes circumstances in which you:
Personal data you provide to us
When you create an account to use our Services, you will provide us with your identity, contact, and log-in information, and your marketing and communications preferences;
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
When you enter your payment card details via our Services, they are provided direct to our payment processors, Stripe. We do not collect or store payment card details. You will also provide us with personal data when you correspond with us.
Automated technologies or interactions. As you interact with our services, we may automatically collect Technical Data about your equipment, browsing actions and patterns. As you use the Services, we will collect your technical, usage and transaction data as described above.
We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Some of this data is collected using cookies, beacons and similar technologies. Cookies are files with small amount of data which are sent to your browser (or device) from our Services and stored on your device.
You can remove cookies from your computer through the settings on your browser, but be aware that this may impact your ability to make use of some features on our and other web sites. Management of cookie settings varies from one browser to another. The “Help” menu of your web browser will provide full instructions.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources.
Technical Data from analytics providers such as Google Analytics, a third party service provided by Google, to help us analyse user habits to help increase the functionality of our Services. The information will be used by Google only for the purpose of evaluating the use of our Services. Google Analytics has its own privacy notice.
4. How and why we use personal data
We will only use your information where:
a) We need the information to fulfil our contract with you
If we have entered into a contract to provide you with our Services, we will need your personal data in order to do so. The personal data that we use will depend on the service(s) we have agreed. For example:
We will use your contact details so that we can communicate with you about the Services we provide, to facilitate providing our Services to you and, and to respond to any requests, queries, issues or concerns you may have.
If you ask us to book certain forms of travel on your behalf, we will need your driving licence and/or passport details in order to do so.
We will use your identity and log-in data create a public profile for you on our Services. You will need this profile to use our Services.
We will use your technical information to ensure that our Services display and function correctly on your device.
We will use your identity, contact, log-in and usage data to customise our Services to you.
We (and our service providers) will need your payment information to facilitate any payments you authorise. For further information about this, please see Section 6 (‘How we share your data’ section) below.
As part of our Services, we will recommend products and services to you. We will use your IP address to determine your approximate location (for example, by city, state, or country), and use this information to ensure that the suggestions or other content we suggest to you is relevant to your location. For the avoidance of doubt, we will never track your exact location unless you have provided us with your express permission to do so.
To provide you with membership rewards and incentives.
b) We have a legitimate interest (reasonable business purpose) in doing so
We will use your information for our legitimate business reasons where our doing so will not unduly affect your rights.
We will use your identity, log-in, contact and usage information to keep our records up to date.
We will use your technical, location and usage information to:
provide and make improvements to our Services, system maintenance, support, reporting and hosting of data, and troubleshooting;
ensure that our Services are secure;
analyse how users interact with our Services; and
develop new products and services.
We may also use any or all of the information above to administer and manage our business in general, to detect and prevent misuse of our Services (including fraud and unauthorised payments), and to enforce our Terms and Conditions or any other contract to which we may be a party. If you feel that your interests and fundamental rights outweigh our business purposes, and that we should therefore stop processing your data, please let us know.
c) You have given us your consent
If you sign up to our mailing lists, we will send you updates and marketing information that you have consented to receive. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by emailing us at info@nousliving.com
We will only ever store any ‘special categories’ of data when you have provided us with your explicit consent to this.
We will only ever use your exact location data if you have given us your express consent to this. Likewise, we may need your contact, identity, technical and/or usage information to respond to a question you have asked us.
d) We need to comply with a legal or regulatory obligation
In certain circumstances, we may need to retain or use your personal data to comply with regulations and/or the law.
5. Children
Our Services are not intended to be used by any child under the age of 18. Please do not provide us with any personal data relating to children under the age of 18 unless you are their legal guardian.
6. How we share personal data
We will share your data:
With our trusted third party service providers
These include:
When you request Services that will be fulfilled by a third party (such as a restaurant, theatre, for example), we will share your details with that third party (our “Suppliers”). We will only disclose your information to Suppliers the extent necessary for the Service(s) you have requested. This will typically include your identity and contact information.
We share certain information with our information technology providers, such as website and mailing list hosts.
We may also share data with analysts, consultants and other professional advisors whom we retain for advice in respect of our business operations.
We will only disclose your data to third party service providers under terms of confidentiality, and they will only use your personal data for the purposes stated in this notice.
As noted above, we do not share your payment information with our payment processors – instead, you provide it to them direct. We use Stripe. For information about how they use your personal data, please see their privacy notices at https://stripe.com/gb/privacy and https://www.checkout.com/legal/privacy-policy. The only exception to this is if we suspect that your account is being misused, in which case we may discuss certain aspects of your transaction history and/or identity details with our payment processors.
We will also share your information with other third parties and suppliers, but only if you ask us to do so (for example, if you ask us to make a booking on your behalf).
Your personal data may be disclosed or transferred to potential or actual buyers of, investors into or lenders to our business or any of our assets, or any of the advisors or representatives of the above. If so, we will ensure that appropriate confidentiality terms are in place.
On rare occasions, we may share personal data when we believe it is necessary to comply with the law, regulation or legal request (including a court order or government inquiry); to enforce or apply our terms of use or other agreements; in the context of a business reorganisation or restructuring exercise; or to protect the rights, property, or safety of our business, our employees, our users, or others.
7. International transfers
Our Services are hosted on servers located worldwide. We also use cloud-hosted software solutions which are located in the US, UK and EU.
We share your personal data within the Nous Group
Where we transfer personal data outside of the EU to a recipient in a third country in the absence of an adequacy decision by the European Commission, we take care to ensure that our data exports are compliant with data privacy law. Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8. Data security
The safety of your personal data is of paramount important to us, and we use various technical and organisational measures to ensure that your data is secure.
However no transmission of information via the Internet or electronic storage is ever completely secure. Although we take appropriate measures to safeguard against unauthorised disclosures of information, we cannot guarantee the security of your data.
9. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.
To obtain further information about how long we retain your personal data, please contact us at info@nousliving.com
10. Third party links
Our Service may contain links to third party sites whose information practices may be different than ours. Please consult all third party sites’ privacy notices, as we have no control over information that is submitted to, or collected by, third parties.
11. Your rights
You have the right to:
require us to rectify the personal data we hold about you, where that data is incorrect;
require that we restrict the processing of your personal information in certain circumstances;
request access to the personal data that we hold about you;
require that, in certain circumstances, we delete the personal information we hold about you;
require that we provide you with the information that we hold about you in a structured, commonly used and machine-readable format; and/or
withdraw your consent to our using your data for marketing purposes at any time.
You also have the right to lodge a complaint with the Information Commissioner’s Office, which is the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, be grateful if you would contact us in the first instance so we can endeavour to deal with your concerns directly.
If you wish to exercise any of these rights, please contact us at info@nousliving.com
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
12. Changes to this notice or your data
We may amend or modify this privacy notice from time to time. We will post any revised notice on this site, Members’ Portal, and on our app, and if the changes are significant, we will notify you by email.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This privacy notice was last updated on 27 November 2023.
